At Altex, your privacy and trust are our top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.
By using our website, you agree to the terms outlined in this policy. If you have any concerns or questions, please feel free to contact us.
1. Information We Collect
We may collect the following types of information:
- Personal Information:
When you place an order or create an account with us, we may collect the following details:
- Name
- Email Address
- Phone Number
- Shipping Address
- Billing Information (if applicable)
- Non-Personal Information:
We may collect information about how you interact with our website, such as:
- Browser type and version
- Device type
- IP address
- Time spent on pages
- Pages visited
- Referring website
This helps us improve our website and services.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Process Orders: Your personal details are used to complete your purchases, process payments, and deliver your orders.
- To Communicate with You: We use your contact details to send you order updates, promotional offers, or to respond to your queries.
- To Improve Our Services: We analyze user behavior to enhance our website’s functionality and product offerings.
- To Send Marketing Communications: If you’ve opted-in, we may send you newsletters, promotions, and offers. You can unsubscribe anytime.
3. Data Security
Your personal data is safe with us. We use industry-standard encryption technology (SSL) to secure any sensitive information during transactions. We do not store your payment details directly. Payment processing is handled through trusted third-party payment gateways (such as PayPal, Razorpay, etc.) which are PCI-DSS compliant.
4. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and gather information about how visitors interact with our website. Cookies help us improve functionality, remember your preferences, and provide you with personalized content.
You can adjust your browser settings to refuse cookies, but this may limit some features of our website.
5. Sharing Your Information
We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in running our business and fulfilling orders (e.g., payment processors, shipping companies, email service providers).
Examples of Third-Party Partners:
- Payment gateways (PayPal, Razorpay, etc.)
- Shipping providers (BlueDart, Delhivery, etc.)
- Email marketing services (Mailchimp, etc.)
These third parties are obligated to use your information only to provide services on our behalf and are not permitted to use it for their own purposes.
6. Your Rights Regarding Your Data
You have the following rights regarding your personal data:
- Access: You can request access to your personal information stored with us.
- Correction: You can correct or update any of the information we have about you.
- Deletion: You can request that we delete your personal data from our system.
- Opt-Out: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of the email.
If you wish to exercise any of these rights, please contact us at info@altex.shop.
7. Third-Party Links
Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices of these sites. We recommend reviewing the privacy policy of any third-party site before sharing your personal information with them.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will post the updated version on this page and update the Effective Date at the top of the policy. Please review this page periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, feel free to reach out to us:
📧 Email: info@altex.shop
📞 Phone: 800-531-5369
📍 Address: Altex Computers & Electronics 11342 IH35 North San Antonio, TX 78233